Frequently Asked Questions

Please reach us at mallard@forensicdiagram.com if you cannot find an answer to your question.

My X series scanner is giving me an error red lights

Double check the tripod legs and top bracket to assure they are tight. You can also check the scanner diagnostic in Trimble Perspective

I am having registration issues with my scans

Think of the registration of scans like a puzzle. You want all the pieces to fit. You can also add needed noise by adding boxes, targets etc..

https://www.youtube.com/watch?v=6U0DauHn5Js&t=376s

Perspective states the scanner is unavailable to use annotations and precision point.

To use annotations or precision point, you must me using the current scanner location. You can change the station number at the top of the screen

My Trimble Reveal runs very slow with importing scans

Right click on your Desktop, select Display Settings. Go to Graphics Settings, should be at the bottom. In Graphics performance preference, if Reveal is not listed browse to it and add it. Do not let Windows decide, it doesn't see it properly, choose the high performance option and save that. Open Reveal and see if that changes anything.

MY DA2 will not connect to Capture Software

Click on the hamburger menu on the top left of capture and scroll down to about. Be sure you are connected to the internet. If the license status states Capture, then switch license and log in. Be sure to refresh prior to each 30 days or the license will revert and cause you to switch again.

The DA2 will not connect unless license status is Capture with Catalyst.

I am having problems with MY DA2 obtaining correction and slow set up.

Ensure your device has an internet connection

Connect the DA2 to your device

Open the Trimble Mobile Manager app

The app will check the DA2's firmware version

If an update is available, a pop-up message will appear

Tap Learn more to see details about the update

Tap Download and install now to start the update

During the update, the DA2's LED will flash yellow

When the update is complete, tap Done

The DA2 will automatically restart

Combining Scan and GNSS Data in trimble reveal

Import Scan file 1st

Position Relative to another log

Import Scan file 1st

This is a scan with annotations for GCPs.

Import your GNSS

Position Relative to another log

Import Scan file 1st

Import the measurement coordinates relative to the Point Cloud.

Position Relative to another log

Click on the measurements layer to activate properties.

Position Measurements Step 1

Position Relative to another log

Choose the 1st 2 points that are common and click next.

Position Measurements Step 2

Position Measurements Step 1

Position Measurements Step 2

Choose the next set of common points.

Completing the Wizard

Position Measurements Step 1

Position Measurements Step 2

Be sure your Horizontal and Elevation errors are valid and finish the Wizard

Frequently Asked Questions

Combining Scan and GNSS Data in trimble reveal

Import Scan file 1st

Position Relative to another log

Import Scan file 1st

Import your GNSS

Position Relative to another log

Import Scan file 1st

Position Relative to another log

Position Relative to another log

Position Relative to another log

Position Measurements Step 1

Position Measurements Step 1

Position Relative to another log

Position Measurements Step 2

Position Measurements Step 1

Position Measurements Step 2

Completing the Wizard

Position Measurements Step 1

Position Measurements Step 2

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