Frequently Asked Questions

Double check the tripod legs and top bracket to assure they are tight.  You can also check the scanner diagnostic in Trimble Perspective

Think of the registration of scans like a puzzle.  You want all the pieces to fit.  You can also add needed noise by adding boxes, targets etc..

To use annotations or precision point, you must me using the current scanner location.  You can change the station  number at the top of the screen

 Right click on your Desktop, select Display Settings. Go to Graphics Settings, should be at the bottom. In Graphics performance preference, if Reveal is not listed browse to it and add it. Do not let Windows decide, it doesn't see it properly, choose the high performance option and save that. Open Reveal and see if that changes anything. 

Click on the hamburger menu on the top left of capture and scroll down to about. Be sure you are connected to the internet. If the license status states Capture, then switch license and log in.  Be sure to refresh prior to each 30 days or the license will revert and cause you to switch again. 

The DA2 will not connect unless license status is Capture with Catalyst. 

Ensure your device has an internet connection

Connect the DA2 to your device

Open the Trimble Mobile Manager app

The app will check the DA2's firmware version

If an update is available, a pop-up message will appear

Tap Learn more to see details about the update

Tap Download and install now to start the update

During the update, the DA2's LED will flash yellow

When the update is complete, tap Done

The DA2 will automatically restart